Field Service
Service ticket dispatch, technician tracking, and SLA monitoring
Active Tickets
8
Open + In Progress
On-Site Now
2
Technicians deployed
SLA Breached
1
Requires escalation
Completed Today
3
Tickets closed
Service Workflow
| Ticket No. | Title | Client / Location | Type | Technician | Equipment | SLA | Stage | Status | Remarks |
|---|---|---|---|---|---|---|---|---|---|
FS-2026-0112Jun 09 | Ventilator Alarm Fault – ICU | Makati Medical CenterICU Ward 2, Makati | Emergency | Engr. Lito BautistaOn-Site | Draeger Ventilator V500 | 2h / 4h | On-Site | On-Site | Alarm sensor replacement in progress |
FS-2026-0111Jun 09 | CCTV Camera Offline – Gate 3 | Quezon City GovQC City Hall, Gate 3 | Corrective | Engr. Dante SorianoTravelling | Hikvision DS-2CD2143G2 | 3h / 8h | Travel | Travelling | Technician en route, ETA 30 mins |
FS-2026-0110Jun 08 | Solar Inverter Fault – Rooftop | Cebu ProvinceCapitol Building, Cebu City | Corrective | Engr. Bong NavarroAvailable | SMA Sunny Boy 5.0 | 18h / 24h | Assignment | Dispatched | Parts ordered, dispatch tomorrow |
FS-2026-0109Jun 08 | Ambulance Radio System Check | City of DavaoDavao City Ambulance Depot | Preventive | Engr. Ramon Dela CruzOn-Site | Motorola APX 6500 | 4h / 8h | On-Site | On-Site | Firmware update in progress |
FS-2026-0108Jun 07 | Network Switch Replacement | DPWH Region VIIDPWH Server Room, Cebu | Corrective | Engr. Dante SorianoAvailable | Cisco Catalyst 2960 | 6h / 8h | Completion | Completed | Switch replaced, network restored |
FS-2026-0107Jun 06 | Quarterly PM – Medical Equipment | DOH Region IIIDOH Regional Hospital, Pampanga | Preventive | Engr. Lito BautistaAvailable | Multiple Units | 14h / 16h | Sign-Off | Completed | Customer sign-off obtained |
FS-2026-0106Jun 05 | Warranty Claim – Defibrillator | Batangas ProvinceBatangas Provincial Hospital | Warranty | Engr. Lito BautistaAvailable | Philips HeartStart FRx | 24h / 48h | Ticket | Open | Warranty claim filed with supplier |
FS-2026-0105Jun 04 | Emergency – Ambulance Engine Failure | Iloilo City GovIloilo City Hall Compound | Emergency | Engr. Ramon Dela CruzAvailable | Toyota Hiace Ambulance | 5h / 4h | Sign-Off | Completed | Engine repaired, unit operational |
8 of 8 tickets